Many testing disruptions are due to connection and other technical issues that occur with the examinees’ service providers, laptops, or other equipment. However, testing disruptions may also be caused by issues with the exam delivery provider: inability to launch the exam, audiovisual issues that inhibit the security of the remote proctored exam, and other substantial impairment to the delivery of the exam to the examinee in a secure manner.
Disruptions caused by the delivery provider are extremely rare. Most disruptions are related to the examinee’s equipment. If you are unable to connect to or finish your exam as a result of your personal equipment, a refund or free retest will not be provided. Examples include but are not limited to:
- Weak internet connection
- Low battery/battery failure
- High RAM or CPU usage
- Incompatible applications
- Software updates occurring during your testing session
Reporting a Test Session Issue
In cases where the exam service was not delivered or completed as designed by the exam delivery provider, the AAMC may permit the affected examinees to retake the AAMC PREview exam to remedy the situation.
If you believe that a test session issue in the Meazure Exam Platform interfered with your performance on the exam, and you wish to have the AAMC research what occurred, you must do both of the following:
- Notify the proctor when the issue occurs.
- Submit a completed Test Session Issue Report form to askpreview@aamc.org by the deadline (see below). Forms submitted after five calendar days will not be reviewed. If an exam irregularity is confirmed, you may get an opportunity to retake the exam at the AAMC’s sole discretion.
Notifying the proctor when an issue occurs will allow the proctor to assess and possibly correct the problem so you can continue testing. Further, your report to the proctor will aid Meazure Learning and the AAMC if they need to research the issue after your exam. Failure to report a problem to the proctor may hinder their ability to verify a test session issue.
Testing Issue Deadlines
| Action | Deadline |
|---|---|
| To submit a Test Session Issue Report | No later than five calendar days following your exam. |
| To use a regrant | No later than the last registration deadline for the testing year. |
Retaking the Exam Due to a Test Session Issue
If the AAMC, in its sole discretion, determines that you need to retake your AAMC PREview exam due to a test session issue or system error, the AAMC will assist you in scheduling a new appointment within the same testing year during one of the posted exam windows. The AAMC will make every attempt to provide your preferred time slot for a new appointment; however, the AAMC cannot guarantee a specific date and time will be available. If your equipment has met the requirements, there will be no additional registration fees for new appointments scheduled as a result of a confirmed technology issue.
You must complete the entire exam. The AAMC cannot provide a score if you do not complete the entire exam.
Please note: The remedy described above is the exclusive remedy available for errors in registrations, errors in presentation of the exam items, technology disruptions, and potential compromises to exam content as determined by the AAMC.
Exam Feedback
All PREview scenarios and questions have been reviewed and validated by a representative panel of medical school educators. These subject matter experts have expertise in supervising and evaluating medical students, and their consensus ratings established the scoring key.
If you have a concern or other feedback about a particular scenario or question you saw on the PREview exam, please send the AAMC your feedback. While there is no process for challenging a question or rescoring an exam, the AAMC will consider your feedback when developing future exam forms. Email askpreview@aamc.org with the subject line “PREview Exam Feedback” and include the following information:
- First and last name as it appears on your PREview exam registration
- AAMC ID
- Exam date and appointment time (in order to identify which exam form you took)
- Description of your concern or other feedback, being as specific as possible
The AAMC will acknowledge receipt of your feedback but will not provide information on if or how your feedback may be applied to future exams. Additionally, the AAMC will not provide you a copy of your exam or exam answers.