Check-In Rules and Procedures
You must complete the following steps to start your exam. If you are unable or unwilling to complete one or more of these steps, your exam may be cancelled, and you will not be eligible for a refund.
- Install the Guardian Secure Browser ahead of your appointment.
- Log in on time. The exam is monitored by a live proctor; therefore, if you arrive after your scheduled start time, a proctor may not be available, and you may not be able to start your exam.
- A late arrival will count as a missed exam. This includes if you miss your appointment due to misunderstanding time zones or military time.
- Missed exams are not eligible for refunds, regardless of the reason for the late arrival.
- Present approved identification (see Identification Requirements) with your name matching EXACTLY the name on your registration. Be certain to check your identification prior to registering for the exam and prior to exam rescheduling and cancellation deadlines to ensure that your ID meets the requirements and that there are no variations in your name, including spelling variations.
- Allow the proctor to assume control of your computer so that they may check your settings and ensure all prohibited applications, software, screen-sharing software, etc., are inaccessible.
- Allow the proctor to scan your room to ensure your space meets the testing requirements and does not contain prohibited materials, equipment, or aids.
- Accept terms and conditions and the Examinee Agreement.
Testing Sessions Are Observed and Recorded
Although you may be testing in your home or other private location, you and your environment will be observed throughout the session to ensure the security and integrity of the exam. You will be monitored by a proctor and may directly interact with the proctor or other exam officials during your testing session. Additionally, your session will be recorded, and the video of your session may be viewed later by exam officials or used for training purposes.
Standards of Professional Conduct During Testing Session
Therefore, you are expected to adhere to standards of professional conduct when being observed and communicating with the proctor. Standards of processional conduct include, but are not limited to, dressing in manner that appropriately covers your body, communicating courteously, acting respectfully, and complying with testing policies and procedures provided in this document and the instructions provided by the proctor.
If, because of your conduct, you are not permitted to start the exam or your exam is terminated after starting it because your conduct, you will not be eligible for a refund.