You will receive a 50% refund of your registration fee if you cancel no later than the deadline associated with your scheduled appointment. Rescheduling fees are nonrefundable.
Refunds will not be issued for the following:
- You committed a registration violation.
- You missed the cancellation deadline and do not qualify for an Emergency Refund.
- You received Fee Assistance Program approval after you registered for your exam.
- You arrived late for your testing session.
- You did not show up to your testing appointment. This includes if you miss your appointment due to misunderstanding time zones or military time.
- Inability or unwillingness to complete required steps of the exam check-in process.
- You failed to provide approved identification during exam check-in.
- The name on your registration does not exactly match your identification.
- Inability to start exam or finish the exam due to your internet connection.
- Inability to start or finish the exam because your equipment or environment does not meet required specifications.
- You violated the Examinee Agreement or any other terms and conditions, resulting in exam termination or score cancellation.
- You voided your exam.
Emergency Refunds
If you missed the deadline to cancel your exam but you were unable to attend your appointment, the AAMC may provide, at its sole discretion, a 50% refund of your registration fee if you provide documentation of a qualified emergency by the submission deadline. To request an Emergency Refund, send a completed Emergency Refund Request form along with supporting documentation to askpreview@aamc.org. The AAMC will review and respond to your emergency refund request within two weeks of receiving all required documentation.
An emergency is considered qualified if it meets all of the following criteria:
- It occurred on or before your exam appointment and within the posted time frames.
- You can provide supporting documentation (see chart below).
- The AAMC received your Emergency Refund Request form and all supporting documentation no later than 10 calendar days following your exam appointment.
| Event | Documentation Requirements |
|---|---|
| You are or were hospitalized or visited the doctor for an unexpected acute medical emergency. | A doctor’s note that indicates you are unable to take your exam due to a medical emergency or hospitalization that you experienced within 30 days of your exam. Please do not send hospital records. *The AAMC will not accept a doctor’s note that indicates you had a doctor’s visit after your exam date. |
| You experience a death in your immediate family. | Funeral program, obituary, or death certificate. The death or service must have taken place within 10 days of your exam date. |
| You must perform primary caregiver duties for someone who is sick. | A doctor’s note that states the person you are primary caregiver for cannot be left without your assistance or availability on exam day. The AAMC will also accept power of attorney documentation for health-related emergency decision-making. Please do not send hospital records. The illness must have occurred within 10 days of your exam date. |
| You are unexpectedly called away to active military service. | Official request for deployment dated within 30 days of your exam date. The deployment date must also be within 30 days of your exam date. |
| You are unexpectedly called away for health care service duties related to a catastrophic event. | Official request for deployment dated within 30 days of your exam date. The deployment date must also be within 30 days of your exam date. |
| You are required to report for jury duty on exam day. | Official documentation that you attended jury duty on your exam day. |
| You are displaced from your residence due to a natural disaster, or the national weather service or government recommend you shelter in place or evacuate. | Documentation of such event within 10 days of your exam date. |
| You test positive for COVID-19 five or fewer days prior to exam day. | Positive COVID-19 test taken by you, dated within five days prior to or within seven days after your exam date. If you take an at-home test, please provide a photo with your acceptable ID, the date, and the positive COVID-19 test. |
| You experience significant disruption to services as a result of a widespread power outage or other event. | Documentation of such event within 10 days of your exam date. |