The remote proctor is available to assist you should you experience any problems with or have a question about the exam software. The proctor may not assist with any questions about exam content. The exam clock is not paused when you initiate a question.
Assistance Connecting to a Proctor on Exam Day
When you log in to take your exam, you should be connected to a proctor within approximately five minutes. If you are not automatically connected to a proctor, please follow the instructions on the page or contact ProctorU support via the support chat link on the Guardian Browser page in the top left.
Proctor Assistance with Technical Issues
If you experience a technical issue, ProctorU will assist in troubleshooting. Please note: If a technical issue occurs prior to exam entry, this will not affect your exam time. You must notify the proctor if you are experiencing a technical problem while taking the exam. The proctor will pause your exam clock while researching and resolving the problem. If a technical problem cannot be resolved, you may be offered a new test appointment (called a “regrant”) free of charge. The sole remedy will be a regrant. Refunds will not be issued for technical issues. A regrant will not be offered if the technical issue was caused by failure to meet technical requirements. Refer to the Reporting a Test Session Issue section for more information.
Proctor Interruptions and Exam Terminations
If at any time during your exam the remote proctor has reason to believe you are violating any part of the Examinee Agreement, the proctor may interrupt your exam to request clarification of your activity, request you cease the prohibited activity, or terminate your exam.
The exam clock is not paused during any interruption initiated by the proctor for a security concern. Exam refunds are not available if your exam is terminated for prohibited activity.