You may reschedule or cancel your exam appointment by the posted deadlines. Deadlines may vary by testing window, and they are subject to change.
Rescheduling an Appointment
You may reschedule your exam through the PREview Portal. If you wish to reschedule your appointment, you must do so by the deadline associated with your current appointment. Rescheduling fees are not refundable for any reason.
Cancelling an Appointment
Cancellation within the approved cancellation window is available within the PREview Portal. Please ensure you process any cancellation requests before the cancellation deadline associated with your appointment date and time.
Missed and Incomplete Appointments
Examinees are responsible for logging into their appointment on time. If you do not show up for your exam appointment, or you are unable to start or complete your exam for any reason, you may submit a new exam registration, provided that at time of the new registration you meet the eligibility requirements, registration deadlines have not passed, appointments are still available, and you pay the new registration fee.
| No-Show or Noncompletion Reason | Counts as a Testing Year and Lifetime Attempt |
|---|---|
| No-Show. | No |
| You attempt to check-in late and are denied. | No |
| You do not provide acceptable ID on test day. (You will not be able to take the exam.) | No |
| You refuse the Examinee Agreement. | No |
| You start but do not complete the exam. This includes if the proctor determines after you start the exam that your identification, environment, or equipment do not meet the requirements. | Yes |
| You void your exam. (Refer to Scoring or Voiding Your Exam.) | Yes |