SVI Technology Disruptions

The AAMC takes great care to ensure that registrations are properly processed and video interviews are properly prepared, handled, and scored and that the integrity of the Standardized Video Interview program is maintained. In the unlikely event that an error occurs, the AAMC will take reasonable measures to correct it. In cases where the interview service is not delivered or completed as designed, the AAMC may permit the affected applicant(s) to retake the whole video interview to remedy the situation.

Reporting a Technology or System Issue

You will not be afforded the opportunity to view your video responses during or after you complete the Standardized Video Interview. If you believe that a technology or system issue interfered with your performance on the video interview and you wish to have the AAMC research what occurred, you must contact the AAMC within 24 hours of the experienced technology issue.

Internet Browser Closes

If your internet browser closes for any reason while you are responding to a question before you click the button to end the recording or time expires, reopen the interview platform and continue your interview. Respond to the question presented, complete the remainder of your interview, and upload your responses. 

Within 24 hours of the disruption, you must contact the AAMC.

Repeat incidents of relaunching a question or failing to notify the AAMC as described herein may be considered a violation and investigated pursuant to the Investigation Procedures.


If the AAMC determines that your Standardized Video Interview needs to be retaken due to a technology or system issue, you will receive a new interview invitation. You will be required to complete the whole interview. All retakes must be completed by September 15, 2018, at 11:59 p.m. ET. Scores will be reported on October 15, 2018.

Failure to complete the retake of the whole interview will result in a noncompletion. 

Technical Questions

The HireVue platform has a team of professionals ready to assist you 24/7 with any technical issues before or during your interview.

     Phone: 1-800-655-4106 (U.S.) or 011-801-316-2910 (Outside U.S.)


Report a Technology or System Issue

Additional instructions for reporting a technology or system issue will be added to the next edition of The AAMC Standardized Video Interview: Essentials in March 2018.

SVI Essentials for the ERAS 2019 Season

The official policy and procedure guide for the Standardized Video Interview.

Contact the SVI Program

Mon. - Fri. 8 a.m. - 6 p.m. ET