SVI Technology Disruptions
Reporting a Technology or System Issue
You will not be afforded the opportunity to view your video responses during or after you complete the Standardized Video Interview. If you believe that a technology or system issue interfered with your performance on the video interview and you wish to have the AAMC research what occurred, you must contact the AAMC within 24 hours of the experienced technology issue.
Internet Browser Closes
If your internet browser closes for any reason while you are responding to a question before you click the button to end the recording or time expires, reopen the interview platform and continue your interview. Respond to the question presented, complete the remainder of your interview, and upload your responses.
Within 24 hours of the disruption, you must contact the AAMC.
Repeat incidents of relaunching a question or failing to notify the AAMC as described herein may be considered a violation and investigated pursuant to the Investigation Procedures.
If the AAMC determines that your Standardized Video Interview needs to be retaken due to a technology or system issue, you will receive a new interview invitation. You will be required to complete the whole interview. All retakes must be completed by September 15, 2018, at 11:59 p.m. ET. Scores will be reported on October 15, 2018.
Failure to complete the retake of the whole interview will result in a noncompletion.
The HireVue platform has a team of professionals ready to assist you 24/7 with any technical issues before or during your interview.
Phone: 1-800-655-4106 (U.S.) or 011-801-316-2910 (Outside U.S.)