AAMC VITA™ Technology Disruptions

The AAMC takes great care to ensure that registrations are properly processed, video interviews are properly prepared, and the integrity of the AAMC Video Interview Tool for Admissions (AAMC VITA™) program is maintained. In the unlikely event that an error occurs, the AAMC will take reasonable measures to correct it. In cases where the interview service is not delivered or completed as designed, the AAMC may permit the affected applicant(s) to retake the entire video interview to remedy the situation.

Interview Technology Disruptions

Technology disruptions may be caused by issues with the HireVue platform, including inability to launch or relaunch the interview, audio did not record, video did not record, or other substantial impairment to the audio quality of the interview. If your interview response suffered from a technology disruption that would materially affect the medical school’s ability to evaluate your interview, the AAMC will offer you the opportunity retake the AAMC VITA interview to remedy the situation. Retakes are offered at AAMC’s sole discretion. You must complete all interview questions on retake — partial interview retakes are not allowed.

Reporting a Technology or System Issue

You will not be able to view your video responses during or after you complete the AAMC VITA interview. If you believe a technology or system issue interfered with your performance on the video interview, and you wish to have the issue investigated, please submit a completed AAMC VITA Technology Issue Report Form within 24 hours of the experienced technology issue. Forms submitted within 24 hours will be given prioritized review. If the AAMC confirms an interview irregularity, you may get an opportunity to retake the interview, at the AAMC’s sole discretion.

If you do not report an issue, the AAMC will contact you if we determine that a technology or system issue occurred during your interview that would affect the medical school’s ability to evaluate your interview.

Internet Browser Closes

If your internet browser closes for any reason while you are responding to a question before you select the button to end the recording or time expires, reopen the interview platform and continue your interview. Respond to the question presented, complete the remainder of your interview, and upload your responses. 
Within 24 hours of the internet browser’s closing during your interview, you must submit a completed Technology Issue Report Form.

Retake

If the AAMC determines that your interview response suffered from a technology disruption that would materially affect the medical school’s ability to evaluate your interview, we will offer you the opportunity to retake your interview. Retakes are offered at AAMC’s sole discretion. You will not have the opportunity to review your interview response as you decide whether to retake. 

Opting to Retake
If you opt to retake your AAMC VITA interview, this decision is final. You will receive a new interview invitation from HireVue. You will not have the ability to choose when the new interview invitation is issued. You must complete the whole interview.

Once the new invitation is issued, your original interview response will no longer be accessible to the school(s) that selected you to interview. AAMC will communicate with schools that a retake has been issued to you. However, it is recommended that you complete the retake and upload your responses as soon as possible so the school(s) that selected you to interview may evaluate your interview response. 

Failure to complete the retake of the whole interview will result in a noncompletion.

Opting Not to Retake
If you opt not to retake the AAMC VITA interview, your original interview response will continue to be accessible to the school(s) that selected you to interview. If you later decide that you do wish to retake, please reply to the original decision email or askVITA@aamc.org.

Multiple Retakes
In the unlikely event you continue to experience technology disruptions that would materially affect the medical school’s ability to evaluate your interview, the AAMC will work with you on a case-by-case basis. 

Technical Questions

The HireVue platform has a team of professionals ready to assist you 24/7 with any technical issues before or during your interview. Please reference the HireVue code displayed at the bottom of your personalized email invitation. 
     Email: support@hirevue.com
     Phone: 800-655-4106 (U.S.) or 001-801-316-2910 (outside U.S.)

Return to the AAMC VITA Homepage.

Contact the AAMC VITA™ Program

AAMC Video Interview Tool for Admissions: Essentials for the 2021 Season

The official policy and procedure guide for the AAMC Video Interview Tool for Admissions.

Request an Accommodation

The AAMC is committed to ensuring that the AAMC Video Interview Tool for Admissions is accessible to persons with disabilities in accordance with relevant law.

Participating Medical Schools

AAMC Video Interview Tool for Admissions (AAMC VITA™)—launched in collaboration with AAMC member medical schools—will be used by medical schools to supplement alternatives to in-person interviews this year.

5 Things to Know About the AAMC VITA Interview

There’s a lot of information to take-in about the new AAMC Video Interview Tool for Admissions (AAMC VITA™) program. For starters, read 5 important things you need to know.