Interview Technology Disruptions
Technology disruptions may be caused by issues with the HireVue platform, including inability to launch or relaunch the interview, audio did not record, video did not record, or other substantial impairment to the audio quality of the interview. If your interview response suffered from a technology disruption that would materially affect the medical school’s ability to evaluate your interview, the AAMC will offer you the opportunity retake the AAMC VITA interview to remedy the situation. Retakes are offered at AAMC’s sole discretion. You must complete all interview questions on retake — partial interview retakes are not allowed.
Reporting a Technology or System Issue
You will not be able to view your video responses during or after you complete the AAMC VITA interview. If you believe a technology or system issue interfered with your performance on the video interview, and you wish to have the issue investigated, please submit a completed AAMC VITA Technology Issue Report Form within 24 hours of the experienced technology issue. Forms submitted within 24 hours will be given prioritized review. If the AAMC confirms an interview irregularity, you may get an opportunity to retake the interview, at the AAMC’s sole discretion.
If you do not report an issue, the AAMC will contact you if we determine that a technology or system issue occurred during your interview that would affect the medical school’s ability to evaluate your interview.
Internet Browser Closes
If your internet browser closes for any reason while you are responding to a question before you select the button to end the recording or time expires, reopen the interview platform and continue your interview. Respond to the question presented, complete the remainder of your interview, and upload your responses.
Within 24 hours of the internet browser’s closing during your interview, you must submit a completed Technology Issue Report Form.
If the AAMC determines that your interview response suffered from a technology disruption that would materially affect the medical school’s ability to evaluate your interview, we will offer you the opportunity to retake your interview. Retakes are offered at AAMC’s sole discretion. You will not have the opportunity to review your interview response as you decide whether to retake.
Opting to Retake
If you opt to retake your AAMC VITA interview, this decision is final. You will receive a new interview invitation from HireVue. You will not have the ability to choose when the new interview invitation is issued. You must complete the whole interview.
Once the new invitation is issued, your original interview response will no longer be accessible to the school(s) that selected you to interview. AAMC will communicate with schools that a retake has been issued to you. However, it is recommended that you complete the retake and upload your responses as soon as possible so the school(s) that selected you to interview may evaluate your interview response.
Failure to complete the retake of the whole interview will result in a noncompletion.
Opting Not to Retake
If you opt not to retake the AAMC VITA interview, your original interview response will continue to be accessible to the school(s) that selected you to interview. If you later decide that you do wish to retake, please reply to the original decision email or askVITA@aamc.org.
In the unlikely event you continue to experience technology disruptions that would materially affect the medical school’s ability to evaluate your interview, the AAMC will work with you on a case-by-case basis.
The HireVue platform has a team of professionals ready to assist you 24/7 with any technical issues before or during your interview. Please reference the HireVue code displayed at the bottom of your personalized email invitation.
Phone: 800-655-4106 (U.S.) or 001-801-316-2910 (outside U.S.)